Privacy Policy
Delavender Al is provided by Holiday sleep ltd (" We ") We are well
aware of the importance of personal information to you, we will abide
by: power and responsibility consistent, clear purpose, consent, minimum
necessary, open and transparent, ensure security, subject participation
principles, according to the industry's mature security standards, take
appropriate security protection measures, to protect your personal
information. The Delavender Privacy Policy (" This Policy ") sets out
how we collect, use, disclose, process and store the information you
provide to us when using the App
Personal Information" in this Policy means data that identifies a
particular individual by itself or by association with other
information. We will use this information strictly in accordance with
this policy. Please be sure to read and understand this policy carefully
before using this app. In particular, the terms identified in bold, you
should focus on reading, and confirm that you fully understand and agree
before starting to use. If you have any objections, comments or
suggestions about the contents of this policy, you can contact us
through the contact information provided by us.
If you are a minor, your parent or guardian will need to consent to your
use of the App and agree to the terms of service of the app. Parents and
guardians should also take appropriate precautions to protect minors,
including supervising their use of the App.
This policy mainly includes the following contents:
1.How do we collect and use your Personal information
2.xception from liability
3.Your data subject rights
4.How do we manage and protect your personal information
5.How do we handle minors' personal information
6.How to contact us
7.Updates to this policy
1. How do we collect and use your Personal information
The App will not provide, sell, rent, share or trade your personal
information to any unrelated third party, unless you have prior
permission, or the third party and the app (including the app
affiliates) alone or jointly provide services for you, and after the end
of the service, it will be prohibited to access including its previous
access to all such information. We will only collect and use your
personal information for the following purposes as described in this
statement:
1.1 Sign up for Delavender Al
By signing up for a Delavender account, you can use Delavender products
and services.
The email account you provided when registering for a Delavender account
will be used as your Delavender account. You also need to set a password
(personal sensitive information) as the password to use the Delavender
Al account. cc
Your Delavender account and password will be encrypted and can only be
used by yourself. It is recommended that you take good care of your
password information to prevent your Delavender account from being
stolen by others.
1.2 Use the Delavender Al account
When you log in to your Delavender account, we may collect your device
information and network information.
By connecting to our smart devices, we may collect your physiological
information, such as heart rate, breathing rate, weight and body
circumference, which will be used to provide you with services and
functions.
After obtaining your authorization, Delavender Al can use and only use
your Bluetooth, WIFI, etc. to provide you with necessary services, you
can choose to authorize or not, not allowing authorization will limit
your use of Delavender Al's individual services and functions.
1.3 Account security
You can use the Email Retrieve Password function to retrieve your
password when you change it or forget it. Your email is stored securely
and encrypted.
1.4 Connectivity of smart devices
When you use this application to connect smart devices, we will collect
your device-related information, which will be used to provide you with
smart device connection, device abnormal status identification, and
device management functions, as detailed below:
1.4.1 Mobile phone related information: hardware device ID, mobile phone
model, system version information, system language, country or region
set on the mobile phone, version number in the app store, mobile phone
screen size and resolution, CPU and display device related information
1.4.2 Information collected when connecting to a smart device: Depending
on the type of smart device you need to connect to, we may collect the
following information:
● Smart devices connected via Wi-Fi: Wi-Fi information (SSID, BSSID,
Wi-Fi Mac address, Wi-Fi password), device Mac address, device ID;
● After the local connection is established through Bluetooth, the smart
device connected through Wi-Fi: Wi-Fi information (SSID, BSSID, Wi-Fi
Mac address, Wi-Fi password), device Mac address, device Bluetooth Mac
address;
● Smart devices connected via Bluetooth: device Bluetooth Mac address,
device ID;
1.5 Home management of equipment
We collect the room information of the smart device you provide for the
home management of the smart device, which will make you enjoy a more
convenient operation experience of the smart device.
1.6 Applications and smart hardware upgrades
In order to enable you to continue to enjoy the latest services, we will
provide you with the upgrade service of this application by querying the
Bluetooth, firmware version of our smart devices and obtaining the
version information of this application. At the same time, we will
collect the list of your connected smart devices and device MAC
information to confirm the firmware version information of the current
smart device, so as to provide you with the firmware upgrade function of
the smart device to ensure that you can use the latest version of the
service (including the firmware version).
1.7 User feedback
We will collect the feedback you send us, as well as the phone number
you fill in, this information will be used to let us better understand
your problems and contact you in a timely manner.
1.8 In addition, in accordance with relevant laws and regulations and
national standards, we may collect and use your relevant personal
information without seeking your authorization in the following
circumstances:
1.8.1 Directly related to national security, national defense security
and other national interests;
1.8.2 Directly related to public safety, public health, public knowledge
and other major public interests;
1.8.3 Directly related to criminal investigation, prosecution, trial and
execution of sentences;
1.8.4 In order to protect the life, property, reputation and other
important legal rights and interests of you or other individuals, but it
is difficult to get the consent of the person;
1.8.5 The personal information collected is disclosed to the public by
you; you;
1.8.6 Collecting personal information from legally publicly disclosed
information, such as legitimate news reports, government information
disclosure and other channels;
1.8.7 Necessary to maintain the safe and stable operation of the
products or services provided, such as finding and handling faults of
the products or services;
1.8.8 Necessary for the conduct of legitimate journalism;
1.8.9 When statistical or academic research is necessary in the public
interest and the results of academic research or descriptions are
provided to the public, the personal information contained in the
results is de-identified;
1.8.10 Other circumstances stipulated by laws and regulations.
1.9 How do we share, transfer and publicly disclose your personal
information.
1.9.1 information store
We will store the personal information collected from the People's
Republic of China in the People's Republic of China in accordance with
laws and regulations. If your personal information storage location is
transferred from China to overseas, we will strictly comply with the
provisions of the law.
1.9.2 The duration of information storage
● WWhen our functions or services stop operating, we will notify you in
the form of push notifications, announcements, etc., and delete your
personal information within a reasonable period of time.
1.9.3 share
We will not share your personal information with any other company,
organization or individual, except in the following circumstances:
● Sharing with express consent: With your express consent, we will share
your personal information with other parties.
● Sharing under legal circumstances: We may share your personal
information in accordance with laws and regulations, litigation, dispute
resolution needs, or as required by administrative and judicial
authorities in accordance with the law.
● Only by sharing your information can we realize the core functions of
our products or services or provide the services you need.
● Sharing with our Affiliates: Your personal information may be shared
with our affiliates. We will only share necessary personal information,
subject to the purposes stated in this Policy. If the affiliated company
wants to change the purpose of processing personal information, it will
seek your authorized consent again.
● Sharing with Authorized Partners: Some of our services will be
provided by authorized partners only for the purposes stated in this
Policy. We may share some of your personal information with our partners
in order to provide better customer service and user experience. In this
case, these companies must comply with our data privacy and security
requirements by adopting security measures such as encryption for
personal information. We will only share your personal information for
legal, legitimate, necessary, specific and explicit purposes, and will
only share personal information necessary to provide services.
1.9.4 Transfer
We will not transfer your personal information to any company,
organization or individual, except in the following circumstances:
● Transfer with express consent: With your express consent, we will
transfer your personal information to other parties;
● When a merger, acquisition or bankruptcy liquidation is involved, such
as the transfer of personal information, we will require the new company
or organization that holds your personal information to continue to be
bound by this policy, otherwise we will require the company or
organization to seek authorization from you again.
1.9.5 Public disclosure
We will only publicly disclose your personal information in the
following circumstances:
● With your express consent, or based on your active choice, we may
publicly disclose your personal information;
● Disclosure based on law: We may publicly disclose your personal
information when required by law, legal process, litigation or mandatory
requirements of government authorities.
2. Permission invocation specification
The following device permissions may be triggered when you use the App.
In order to enable you to better manage your information, we will inform
you of the purpose of the permission when applying for the permission
during the use of the product, and the impact that not enabling the
permission may have on your use of the service. Please check carefully.
Before using a specific feature, you can choose whether to grant the
following permissions. At the same time, you can change your
authorization at any time through the device permission Settings page.
2.1 Location permission:It is used to scan the nearby WLAN list and
search for nearby Bluetooth devices so that devices can connect to the
Internet through WIFI and Bluetooth.
2.2 Enable WLAN permission: When a device is fast connected, it connects
to the WIFI configuration network sent by the device for device
communication.
2.3 Enable Bluetooth permission: It is used to connect the Bluetooth
signal sent by the device for device communication when the device is
connected quickly. For smart devices connected via Bluetooth, Bluetooth
permissions are also required for communication.
3. exception from liability
Please understand and agree:
3.1 We grant you a personal, non-transferable and non-exclusive license
to download the software you need to use the Service. You may use the
Software only for the purpose of using the Service.
3.2 For this application, we have developed different software versions
for different terminal devices, you should choose the appropriate
version according to the actual situation to install.
3.3 When using the Service, you need to prepare the terminal equipment
related to the relevant service (such as mobile terminals and necessary
network access equipment and other devices), and bear the necessary
expenses (such as telephone charges, Internet access charges, etc.).
3.4 Your use of the Service consumes the resources of your device, such
as terminal equipment and bandwidth.
3.5 The Service is provided in accordance with current technology and
conditions. We will do our best to ensure the continuity and security of
our services, but we cannot always anticipate and prevent legal,
technical and other risks, and we are exempt from liability for such
risks to the extent permitted by law. Including but not limited to force
majeure, viruses, trojans, hacker attacks, system instability,
third-party service defects, government actions and other reasons may
lead to service interruption, data loss and other losses and risks.
3.6 When you use products or services provided by third parties in the
Application and Services, you shall comply with the user agreement of
the third party in addition to the provisions of this policy.
3.7 You can share your sleep report with your friends, family, and other
users through third-party software. Please note that this may contain
sensitive information such as your personally identifiable information
and personal health information. Please carefully consider disclosing
your sensitive personal information. You can control the scope of the
information you share through the sharing Settings, but please note that
such information may still be stored independently by other users or
unaffiliated third parties that are not under our control, and if you
share it, you will be at your own control and risk of disclosure of the
information resulting from sharing.
4. Your data subject rights
4.1 You may access, modify and delete the registration information and
other personal information you provide in the process of using our
services, and you may also contact us in accordance with the
notification guidelines.
4.2 We will only collect and use your information to fulfill the
functions of our products or services as described in this policy. If
you find that we collect or use your personal information in violation
of laws, administrative regulations or the agreement between the two
parties, you can ask us to delete it. If you find that there is an error
in your personal information collected and stored by us, you can also
ask us to correct it. Please contact us through the contact details set
out in this policy.
4.3 When you access, modify and delete relevant information, we may ask
you to verify your identity in order to protect the security of your
account.
5.How do we manage and protect your personal information
5.1 How do you manage your personal information
5.1.1 The personal information collected and generated by this app will
be stored in the territory of the People's Republic of China.
5.1.2 Unless otherwise required by laws and regulations, we will only
retain your personal information for as long as is necessary to achieve
the purposes described in this Policy, and delete or anonymize your
personal information beyond the retention period described below. If you
need to use a Delavender account, we will always keep your personal
information mentioned in this policy to ensure your normal use of the
App and services. In addition, when the application or service stops
operation, we will notify you in the form of push notifications,
announcements, etc., and delete your personal information or anonymize
it within a reasonable period of time.
5.2 How to protect your Personal information
5.2.1 We will take all reasonably practicable steps to ensure that no
irrelevant personal information is collected. We will only retain your
personal information for as long as necessary to achieve the purposes
described in this policy, unless we need to extend the retention period
or are permitted by law.
5.2.2 We ensure the security of your information, but please understand
that due to technical limitations and possible malicious means, even if
we do our best to strengthen security measures, it is not always
possible to ensure that information is 100% safe. The systems and
communication networks used by you to access Delavender may have
problems due to factors beyond Delavender's control. Therefore, you
should take positive measures to protect the security of personal
information, such as: using complex passwords, changing passwords
regularly, and not disclosing personal information such as your account
password to others.
5.2.3 In the event of an unfortunate personal information security
incident, we will inform you in a timely manner in accordance with the
requirements of laws and regulations, including: the basic situation and
possible impact of the security incident, the disposal measures we have
taken or will take, the suggestions you can independently prevent and
reduce risks, and the remedial measures for you. We will promptly inform
you about the event by email, letter, phone, push notification and other
means. When it is difficult to inform the personal information subject
one by one, we will take a reasonable and effective way to publish the
announcement. At the same time, we will also take the initiative to
report the disposal of personal information security incidents in
accordance with the requirements of regulatory authorities.
5.2.4 About account cancellation: You can apply for account cancellation
in the application [My - Security Settings - Account cancellation].
After you cancel your account, we will stop providing you with products
and/or services, and according to your request, we will delete your
personal information unless otherwise stipulated by laws and
regulations.
6. How do we handle minors' personal information
In addition to complying with the provisions of this Policy on users'
personal information, we will also adhere to the principles of
legitimacy and necessity, informed consent, clear purpose, security and
legal use, and strictly follow the requirements of the Personal
Information Protection Law, the Provisions on the Online Protection of
Children's Personal Information and other laws and regulations for the
storage, use and disclosure of children's personal information. And
protect the legal rights of children and their guardians with respect to
the personal information of relevant children.
6.1 This application is aimed at adults. Minors under the age of 18 May
not create their own user account without the consent of a parent or
guardian. If you are a minor, you should ask your parents or guardians
to read this policy carefully and use our services or provide
information to us with the consent of your parents or guardians. In
cases where the personal information of minors is collected with
parental consent, we will only use or publicly disclose this information
when permitted by law, with the express consent of the parent or
guardian, or when necessary to protect the minor.
6.2 If we discover that we have collected personal information from
minors without prior verifiable parental consent, we will delete the
data as soon as possible.
7. How to contact us
7.1 If you have any questions, comments or suggestions regarding this
policy or your personal information, you can raise your questions by
email, and we will be happy to solve your problems. Company email
address:"royalrestng@gmail.com"
7.2 We will deal with your question as soon as possible. If you are not
satisfied with our processing methods, especially if you think that our
processing of personal information has harmed your legitimate rights and
interests, you can also make a complaint or report to the relevant
regulatory authorities, or bring a lawsuit to the court with
jurisdiction.
8. Updates to this policy
8.1 We may revise the content of this policy in a timely manner. We will
release the updates of this policy on the Delavender official website or
app in the form of notices and announcements. You can also refer to the
relevant agreement in the latest version of this app. If you continue to
use the App, you will be deemed to have accepted the revised Privacy
Policy.
8.2 If this Policy is partially invalid or unenforceable for whatever
reason, the rest of the policy remains in effect.